Warranties

A range of warranties have been designed to complement the extensive range of Isuzu Trucks. Each one varies to accommodate the demands placed on different models and meet the needs of individual operators. Isuzu Extended Care* which will provide additional peace of mind after the standard factory warranty has expired.

Your local Isuzu Truck dealer can assist you in purchasing additional cover according to your needs

 

Isuzu Factory Warranty

N Series warranties
NLR, NNR, NLS, NPR, NQR, NPS
F Series warranties
FRR, FRD, FSS, FSR, FSD, FTS, FTR
FV Series warranties
FVR, FVD, FVM, FVL, FVZ, FVY
FX/FY Series warranties
FXR, FXD, GXD, FXL, FXZ, FXY, FYJ, FYH, FYX
GIGA Series warranties
CXY, CXZ, EXY, GIGA MAX
VEHICLE
3 years or 100,000km or 2,000 hours
VEHICLE
3 years or 150,000km or 2,500 hours
VEHICLE
3 years or 200,000km or 3,000 hours
VEHICLE
3 years or 250,000km or 4,000 hours
VEHICLE
3 years or 500,000km or 6,500 hours
ENGINE
3 years or 100,000km or 2,000 hours
ENGINE
3 years or 150,000km or 2,500 hours
ENGINE
3 years or 200,000km or 3,000 hours
ENGINE
3 years or 250,000km or 4,000 hours
ENGINE
5 years or 750,000km or 10,000 hours
CABIN PERFORATION CORROSION
3 years unlimited kilometres
CABIN PERFORATION CORROSION
3 years unlimited kilometres
CABIN PERFORATION CORROSION
3 years unlimited kilometres
CABIN PERFORATION CORROSION
3 years unlimited kilometres
CABIN PERFORATION CORROSION
3 years unlimited kilometres
EXTENDED WARRANTY OPTIONS* 
4 years or 200,000km
5 years or 250,000km
EXTENDED WARRANTY OPTIONS* 
4 years or 250,000km
5 years or 300,000km
EXTENDED WARRANTY OPTIONS*  
4 years or 300,000km
5 years or 350,000km
EXTENDED WARRANTY OPTIONS* 
4 years or 350,000km
5 years or 400,000km
 
† From delivery.
* Extended warranty available at extra cost. Conditions apply.
† From delivery.
* Extended warranty available at extra cost. Conditions apply.
† From delivery.
* Extended warranty available at extra cost. Conditions apply.
† From delivery.
* Extended warranty available at extra cost. Conditions apply.
† From delivery.
* Engine warranty in the 4th and 5th year is limited to cylinder block, cylinder head and crankshaft.

SERVICE AND PARTS WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is given by Isuzu Australia Limited, ABN 97 006 962 572 ("IAL") whose business address is 858 Lorimer Street, Port Melbourne, Vic  3207.  IAL's telephone number is 1800 035 640.

The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the product (or service) which the consumer has under the Australian Consumer Law and any other law in relation to goods and services to which this warranty relates.

PARTS & ACCESSORIES

P&A means Genuine IAL approved Parts & Accessories;
Dealer means an IAL Approved Dealer;
ASPO means IAL Authorised Service and Parts Outlet;
Non-Isuzu OEM means Original Equipment Manufacturer parts and accessories; (Meritor and Eaton) and,
BVP means Genuine IAL parts and accessories marketed as "Best Value Parts".

IAL warrants P&A for the periods and on the conditions set out in the table below. There are no distance limits.

P&A installed by a Dealer or ASPO to a new Isuzu Truck, prior to delivery, are covered by IAL's factory-warranty of 3 years.

The warranty covers the correction of defects in any P&A, by repair or at IAL’s option by replacement, during the relevant warranty period.

A receipt, or other proof of purchase, should be provided to verify the date that any P&A were purchased. It is the date of purchase that is relevant when calculating a period, not when the P&A were installed.

P&A Warranty Table

  P&A installed by an IAL Approved Dealership into: (Parts and Labour) P&A installed by a non-IAL Approved Dealership into: (Parts)
  Isuzu Trucks Non-Isuzu branded vehicle Isuzu Trucks Non-Isuzu branded vehicle
Genuine Isuzu P&A 

3 years  12 months 12 months 12 months
Non-Isuzu OEM P&A 

3 years 12 months 12 months 12 months
Isuzu BVP 

12 months 12 months 12 months  12 months

 

Explanations

P&A installed after new vehicle delivery by a Dealer or ASPO are covered by a 3 year warranty.(Parts & Labour)

Where P&A are installed by a Dealer or ASPO into a non-Isuzu branded vehicle (eg. Hino, Fuso, etc.), the warranty period is 12 months.(Parts & Labour)

P&A installed by anybody other than a Dealer or ASPO are covered under a 12 month partonly warranty (No Labour).

IAL's warranty extends to Non-Isuzu OEM fitted to Isuzu Trucks and other vehicles, and includes Eaton and Meritor parts.

IAL's warranty for Isuzu Trucks fitted with Non-Isuzu OEM by a Dealer or ASPO is 3 years.(Parts & Labour)

Where Non-Isuzu OEM are fitted into a vehicle that is not an Isuzu Truck by a Dealer or ASPO, the warranty period is 12 months (Parts & Labour).

Where OEM are fitted into any vehicle, including an Isuzu Truck, by anybody other than a Dealer or ASPO, the warranty period is 12 months (Parts Only - No Labour).

BVP are quality goods produced for owners of older model Isuzu trucks that are no longer covered by IAL's factory-warranty.

IAL warrants all BVP purchased from and fitted by a Dealer or ASPO to any vehicle for a period of 12 months, (Parts & Labour).

IAL warrants all BVP purchased from a Dealer or ASPO for a period of 12 months (Parts Only).

Parts and Accessories not conforming to IAL specification.

Any P&A or parts or accessories not approved by IAL, or not conforming to IAL factory specifications and all costs in connection such with the fitting, removal, installation or reinstallation of such parts and accessories do not have any IAL warranty. For more information on IAL specifications, please contact IAL directly

Parts and accessories that are not distributed by IAL, including counterfeit or previously repaired parts resold as new items, are also not covered by any IAL warranty.

Parts and Accessories purchased for Applications other than their intended use.

If P&A are used in an application other than was designed or intended by IAL, no warranty applies unless previously advised by IAL, in writing.

WARRANTY EXCLUSIONS (P&A)

P&A - Warranty Exclusions

The tyres (and tubes where applicable) are not covered by this warranty. However, they may be covered by the relevant manufacturer.

Batteries are warranted for 12 months from date of purchase. However, the relevant manufacturer may have an additional warranty period.

Damage – The warranty does not in any way cover the following causes of damage:

Maintenance items – Service items such as brake/clutch adjustment, replacement of filters, wiper rubbers, etc., which are required as part of normal vehicle maintenance, (refer Maintenance Schedule). These items will be covered to the extent of manufacturer defect

Misuse - The warranty does not cover damage caused by:

HOW TO MAKE A CLAIM

If a defect in an any Goods becomes apparent, an owner/operator must do the following things to make a valid claim under this warranty:

  1. Immediately contact your Authorised Dealer and notify them of the defect as well as provide any other relevant information;
  2. Arrange to have the Goods delivered immediately to an Authorised Dealer as advised by them.  (You should note that delivery may be included as part of IAL's Isuzu Assist program.  Conditions apply.  Please see the relevant information in the Owner's Manual for more details);
  3. If necessary, use all reasonable means to protect the Goods from further damage once the defect becomes apparent until it is delivered;
  4. Delivering Goods to an Authorised Dealer is the responsibility of the owner/operator;
  5. Any costs incurred by an owner/operator in delivering the Goods to an Authorised Dealer are not covered under this warranty, but may be covered under IAL's
  6. Only repairs or any other works carried out by an Authorised Dealer as authorised by IAL are free of charge.

IAL also has a grievance policy if an owner/operator is dissatisfied about any aspect of claiming under this warranty by calling Isuzu Customer Care on 1800 035 640 and discussing their grievance.

 

Isuzu Extended Care

Since entering the Australian market in 1972, Isuzu has forged a legendary reputation for delivering some of the world's most rugged and reliable trucks to local operators.

But it's not just our trucks that stand us apart from the competition.img_ext-care.jpg

One of the biggest reasons why industry players of all sizes keep coming back to the Isuzu brand is our extensive suite of aftersales support products.

Isuzu Extended Care is the latest such product made available to owners/operators of new Isuzu trucks, providing a two-year extension to Isuzu's three-year factory warranty, and a range of extra benefits to help keep your business moving - even if things go wrong.

In addition to the five-year factory warranty provided under Isuzu Extended Care, customers also receive five years of cover under Extended Isuzu Assist (roadside service), and five years of Isuzu's market-leading Customer Care program.

Available from your Isuzu Truck Dealer at the time of purchase.

WHAT IS ISUZU EXTENDED CARE?

Isuzu Extended Care gives you five years of:

View the Isuzu Extended Care Brochure

View the Extended Care Terms & Conditions