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Customer Experience Feedback

 

As Australia’s number one truck brand for three decades (and counting), we know a thing or two about providing great service. But that’s something we can never take for granted. After all, as we always say, our customers’ reputations are riding on us, so we need to make sure we’re constantly improving and helping them be their best. Because reliability is so much more than mechanical. That’s why we reach out to our customers for feedback following a service, or after you purchase a truck or truck parts from us.

We also welcome feedback from customers about any part of their journey with us. You can also provide feedback to us at anytime through our website or by contacting your local dealership. All feedback plays a role in how we improve our products and Isuzu Care program.

Customer Survey Lottery

 

Every customer who completes their survey within the expiry time frame will be eligible to enter the Survey Prize Lottery Draw. Each month a winner will be drawn. The monthly survey winner will get the choice of a $1,000 Retail Voucher or $2,000 in Dealer Credit which can be used for Service and Parts*.

Congratulations To Our Recent Winner

Alexander Luyt - NSW

OZ Harvest Limited

Dealer Credit

Previous Winners

August 2024: Charlie Woolley - Owner/Operator - VIC

July 2024: Bruno Marcon - Griffith Truck Sales & Repairs - NSW

May 2024: Tammy Louch - STG Global - QLD

General Feedback

We welcome any feedback from customers about any part of their experience with us. All feedback plays a role in how we improve our products and the customer Isuzu Care Program.

  1. The promoter is Isuzu Australia Limited (ABN 97 006 962 572) of 66 Foundation Road, Truganina, Victoria 3029.

  2. Information regarding prizes and how to enter forms part of these terms and conditions. By entering a monthly promotion, entrants accept these terms and conditions.

  3. Entry is open to staff of Isuzu trade customers who receive a letter, email or telephone call invitation from the promoter inviting them to enter a monthly promotion. Employees of the promoter and their immediate families and the suppliers and agencies associated with this promotion are ineligible to enter.

  4. To enter a promotion a person must do one of the following:

(a) Submit the completed electronic entry form using the secure unique link provided in their email or SMS invitation; or

(b) Orally confirm entry into the promotion by providing the promoter’s customer service operator who calls with all personal details and other information as requested.

  1. Any entry that has not been fully completed (including non-completion of any question in the Sales and Delivery Experience Survey, Service Experience Survey, or Parts Sales Survey included in the online entry forms, or as asked by the promoter’s customer service telephone operator), or validly submitted, will be deemed invalid.

  2. Each month throughout 2024 there is an individual draw up to the value of $2,000. These terms and conditions apply to each separate monthly draw.

(a) Entries for the first draw open at 12.01am AEST on 01 January 2024 and close at 11.59pm AEST on 31 January 2024. To be eligible for the first draw entries must be received by the promoter between 12.01am AEST on 01 January 2024 and 11.59pm AEST 31 January 2024.

(b) Entries for the second draw open at 12.01am AEST on 1 February 2024 and close at 11.59pm AEST on 29 February 2024. To be eligible for the second draw entries must be received by the promoter between 12.01am AEST on 01 February 2024 and 11.59pm AEDT on 29 February 2024.

(c) Entries for the third draw open at 12.01am AEST on 01 March 2024 and close at 11.59pm AEST on 31 March 2024. To be eligible for the third draw entries must be received by the promoter between 12.01am AEST on 01 March 2024 and 11.59pm AEST 31 March 2024.

(d) Entries for the fourth draw open at 12.01am AEST on 01 April 2024 and close at 11.59pm AEST on 30 April 2024. To be eligible for the fourth draw entries must be received by the promoter between 12.01am AEST on 01 April 2024 and 11.59pm AEST 30 April 2024.

(e) Entries for the fifth draw open at 12.01am AEST on 01 May 2024 and close at 11.59pm AEST on 31 May 2024. To be eligible for the fifth draw entries must be received by the promoter between 12.01am AEST on 01 May 2024 and 11.59pm AEST 31 May 2024.

(f) Entries for the sixth draw open at 12.01am AEST on 01 June 2024 and close at 11.59pm AEST on 30 June 2024. To be eligible for the sixth draw entries must be received by the promoter between 12.01am AEST on 01 June 2024 and 11.59pm AEST 30 June 2024.

(g) Entries for the seventh draw open at 12.01am AEST on 01 July 2024 and close at 11.59pm AEST on 31 July 2024. To be eligible for the seventh draw entries must be received by the promoter between 12.01am AEST on 01 July 2024 and 11.59pm AEST 31 July 2024.

(h) Entries for the eighth draw open at 12.01am AEST on 01 August 2024 and close at 11.59pm AEST on 31 August 2024. To be eligible for the eighth draw entries must be received by the promoter between 12.01am AEST on 01 August 2024 and 11.59pm AEST 31 August 2024.

(i) Entries for the ninth draw open at 12.01am AEST on 01 September 2024 and close at 11.59pm AEST on 30 September 2024. To be eligible for the ninth draw entries must be received by the promoter between 12.01am AEST on 01 September 2024 and 11.59pm AEST 30 September 2024.

(j) Entries for the tenth draw open at 12.01am AEST on 01 October 2024 and close at 11.59pm AEST on 31 October 2024. To be eligible for the tenth draw entries must be received by the promoter between 12.01am AEST on 01 October 2024 and 11.59pm AEST 31 October 2024.

(k) Entries for the eleventh draw open at 12.01am AEST on 01 November 2024 and close at 11.59pm AEST on 30 November 2024. To be eligible for the eleventh draw entries must be received by the promoter between 12.01am AEST on 01 November 2024 and 11.59pm AEST 30 November 2024.

(l) Entries for the twelfth draw open at 12.01am AEST on 01 December 2024 and close at 11.59pm AEST on 31 December 2024. To be eligible for the twelfth draw entries must be received by the promoter between 12.01am AEST on 01 December 2024 and 11.59pm AEST 31 December 2024.

  1. Entries will be deemed to be accepted at the time of receipt and not at the time of transmission. Late, incomplete, incorrectly submitted, illegible, corrupted or misdirected entries will be deemed invalid.

  2. Each draw will be conducted by the promoter at 66 Foundation Road, Truganina, Victoria 3029 at 12pm on the first business day after each draw closes. The first entry drawn will win a prize. The winner will be notified by telephone within two days of the draw. Each Winner agrees to have their name, State/Territory of residence and business name published on the Isuzu Australia website https://isuzu.com.au/competition-terms-conditions/ and in the Isuzu Australia newsletter Truckpower.

  3. The prize for each draw is $1,000 in retail vouchers administered by Destination Events which can be redeemed by the winner in relation to a selection of items including gift cards at Bunnings and Coles Myer and travel booked through Destination Events. Vouchers are subject to the normal terms and conditions of the issuer.

    As an alternative to the $1,000 vouchers from Destination Events, the winner may nominate to redeem $2,000 (RRP, inclusive of GST) in Isuzu truck dealer credit for Servicing and/or Parts at their preferred Isuzu Trucks dealership, redeemable only in one transaction and within 12 months of receipt by the winner after the relevant monthly draw date.   

(a) The winner is only entitled to one of the prizes, at their election, not both prizes.

(b) Total prize value for each monthly promotion is a $1,000 retail voucher or $2,000 (RRP, inclusive of GST) in dealer credit for servicing and/or Parts.

  1. Prizes are not transferable, exchangeable or redeemable for cash. Prize values are in Australian dollars, based on recommended retail prices, include GST and are correct at time of printing. The promoter accepts no responsibility for any variation in the value of the prize.

    If the prize is unavailable, for whatever reason, the promoter reserves the right to substitute the prize for a prize of equal or greater value, subject to any directions from State or Territory gaming authorities.

    To the extent permitted by law, the promoter makes no representations or warranties as to the quality, suitability, or merchantability of any prizes. The promoter will make all reasonable efforts to deliver the prizes to the winners within two weeks of announcing each monthly draw, unless otherwise agreed between the promoter and such winners.

  2. Should a prize be unclaimed, the promoter may conduct a subsequent draw at 11.15am on the first business day one month after the original draw at 66 Foundation Road, Truganina, Victoria 3029, subject to any directions from State or Territory gaming authorities or requirements under any applicable gaming laws.

  3. Winners of any unclaimed prize draw will be notified by telephone and his or her name and State/Territory of residence will be published on the Isuzu website https://www.isuzu.com.au/competition-terms-conditions/ two business day after the draw

  4. The promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant's identity, age, and place of residence). Proof of identification, age, residency and entry considered suitable for verification is at the discretion of the promoter.

  5. The promoter and its associated agencies, and companies associated with each promotion will take no responsibility for prizes damaged or lost in transit. Once a prize has left the promoter's premises, the promoter will not be responsible for any delay or failure to deliver, or damage caused to the prize during transit.

  6. The promoter reserves the right to refuse to allow a winner to take part in any or all aspects of the prize, if the promoter determines, in its absolute discretion, that a winner is not in the mental or physical condition necessary to be able to safely participate in the prize.

  7. The promoter reserves the right in its sole discretion to disqualify any individual who it has reason to believe has breached any of these conditions, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of each promotion. The promoter's legal rights to recover damages or other compensation from such an offender are reserved.

  8. If a monthly promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the promoter, the promoter reserves the right, in its sole discretion, to the fullest extent permitted by law, and subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel a promotion, as appropriate.

  9. Except for any liability that cannot be excluded by law, the promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury, or any loss or damage (including loss of opportunity), whether direct, indirect, special or consequential, arising in any way out of each promotion, including, but not limited to, where arising out of the following: any technical difficulties or equipment malfunction (whether or not under the promoter's control); any theft, unauthorised access or third party interference; any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the promoter) due to any reason beyond the reasonable control of the promoter; any variation in prize value to that stated in these terms and conditions; any tax liability incurred by the winner or entrant; any prize(s); or participation in or use of any prize.

  10. The promoter's decision in relation to any aspect of the competition is final and binding on every person who enters and no correspondence will be entered into. Failure by the promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
  11. By participating in a monthly promotion, each entrant assigns copyright (including future copyright) in and to any entry submitted by such entrant and, to the extent permitted by law, waives his or her moral rights in respect of same. Each entrant warrants to the promoter that his or her entry does not infringe the intellectual property rights of any person.

    Personal information provided by entrants will be used by the promoter for the purpose of conducting this competition and otherwise in accordance with entrants’ consent. The promoter may disclose entrants’ personal information to its contractors and agents in relation to this competition. The promoter’s privacy policy is available at https://www.isuzu.com.au/privacy-policy/